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Terms of Service

Last updated: [DATE OF PUBLICATION]

These terms apply when you use olajiji.technopickltd.com (the "website") or buy from Olajiji Wears. Olajiji Wears is operated by [COMPANY LEGAL NAME] (registration no. [NUMBER], KRA PIN [PIN]), of [REGISTERED ADDRESS], Nairobi, Kenya ("we", "us"). Contact us at olajiji@technopickltd.com or +254 702 795 466.

By placing an order or creating an account you agree to these terms, our Privacy Policy, Refund Policy and Shipping Policy. Please read them carefully. Nothing in these terms limits your rights under the Consumer Protection Act, 2012 or other Kenyan law.

1. Using the website

  • You must be at least 18, or use the website with the consent of a parent or guardian.
  • Keep your account password secret. You're responsible for activity on your account; tell us straight away if you think someone else has used it.
  • Don't misuse the website: no fraud, scraping, attempts to break security, or content that is unlawful, abusive or infringes others' rights.
  • We may suspend accounts that break these terms.

2. Products and pricing

  • Our prints are made from textiles that are often dyed, printed or finished by hand. Small variations in pattern placement and colour between pieces are part of their character and are not defects. Colours may also look slightly different on different screens.
  • Measurements in our size guides are approximate (±2 cm).
  • All prices are in Kenya Shillings (KSh) and include VAT at the prevailing rate (currently 16%). Delivery fees are shown at checkout before you pay.
  • We work hard to keep prices and stock accurate. If we make an obvious pricing error, we'll contact you before dispatch and you can confirm at the correct price or cancel for a full refund.

3. Placing an order

  1. Before you pay, checkout shows your items, sizes, colours, total price, delivery fee and delivery details, and you can correct any errors.
  2. When you place an order you make an offer to buy. We send an order confirmation email/SMS with your order number.
  3. A contract is formed when we confirm your payment (or, for pay-on-delivery orders, when we confirm the order by SMS or call).
  4. We may decline or cancel an order, for example if an item is out of stock, we suspect fraud, or we can't deliver to your address. If we do, we refund anything you've paid in full.

4. Payment

  • We accept M-Pesa, Visa and Mastercard, and pay on delivery (M-Pesa) for eligible orders in Nairobi, Kiambu, Machakos and Kajiado up to KSh 20,000.
  • Card payments are processed securely by Paystack on its own payment page. We never receive your full card details or your M-Pesa PIN.
  • For pay-on-delivery orders, please pay the rider the full amount before accepting the parcel. Repeated refused pay-on-delivery orders may mean we ask for payment in advance next time.

5. Delivery

Delivery areas, fees and timeframes are set out in our Shipping Policy. Risk in the goods passes to you when they're delivered to you or the person you nominate. Ownership passes when we receive full payment.

6. Cancellations, returns and refunds

  • You can cancel an order at no cost until it's dispatched. WhatsApp or email us your order number.
  • Once delivered, you can return or exchange eligible items within 14 days, as set out in our Refund Policy.
  • Faulty, damaged or incorrect items are always covered, as described in the Refund Policy and under the Consumer Protection Act.

7. Custom, corporate and bulk orders

Made-to-measure, altered, branded and corporate or bulk orders are made specifically for you. They follow the written quote we send you, including the price, specifications, deposit, production timeline and delivery, which forms part of your contract. Once production starts, they can't be cancelled or returned unless faulty or not made to the agreed specification. We'll share samples or proofs for approval before full production where the quote says so.

8. Reviews and content you share

If you post a review, photo or comment, or tag us on social media and agree to us using it, you give us a non-exclusive, royalty-free licence to use it on our website and channels, credited as you ask. Content must be honest and your own. We may remove content that breaks these terms. We only publish testimonials with the customer's consent.

9. Intellectual property

The Olajiji Wears name, logo, designs, product photos, prints we design and website content belong to us or our licensors. You may not copy or use them commercially without our written permission.

10. Our responsibility to you

  • We supply goods that are of merchantable quality, fit for purpose and as described, as required by Kenyan law.
  • We're not responsible for losses that weren't foreseeable when you placed your order, losses caused by events outside our reasonable control, or business losses (our products are for personal use).
  • Nothing in these terms excludes or limits liability that can't be excluded by law, including for death or personal injury caused by negligence, or for fraud.

11. Events outside our control

If an event outside our reasonable control (for example severe weather, strikes, courier or network outages, or government restrictions) delays your order, we'll tell you as soon as possible. If the delay is significant, you can cancel for a full refund.

12. Complaints and disputes

Please contact us first at olajiji@technopickltd.com or on WhatsApp. We aim to resolve complaints within 7 working days. If we can't agree, you may contact the Competition Authority of Kenya (Consumer Protection Department), use the Small Claims Court for eligible claims, or go to the courts of Kenya.

13. Governing law

These terms are governed by the laws of Kenya, and the Kenyan courts have jurisdiction.

14. Changes to these terms

We may update these terms. The version on the website when you place your order applies to that order.

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