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Returns & exchanges
Easy 14-day returns
Changed your mind or need a different size? We'll make it right.
Tell us within 14 days
Contact us or message us on WhatsApp with your order number.
Send it back
Drop it at our Westlands studio for free, or book a Nairobi pickup for KSh 300.
We check it
We inspect the item within 2 working days and message you.
Exchange or refund
Exchanges ship free. Refunds go back to your M-Pesa or card.
✓ You can return
- Unworn, unwashed items with tags attached
- Items in original packaging
- Faulty items (within 30 days)
- Wrong items or sizes we sent
✕ We can't accept
- Custom, altered or made-to-measure pieces (unless faulty)
- Corporate and bulk orders (unless faulty)
- Items marked "Final sale"
- Gift cards
Full details: Refund Policy.