Shipping Policy
Last updated: [DATE OF PUBLICATION]
We deliver across Kenya. Your delivery options and fee are shown at checkout before you pay.
Delivery areas, fees and times
| Zone | Areas | Fee | Delivery time |
|---|---|---|---|
| Nairobi | Nairobi County | KSh 300 | Same day if confirmed by 2pm (Mon–Sat), otherwise next working day |
| Nairobi metro | Kiambu, Machakos and Kajiado counties | KSh 400 | Next working day |
| Countrywide | All other counties | KSh 500 | 2–4 working days |
| Pickup | Olajiji Wears store, Westlands | Free | Usually ready within 2 hours during opening hours |
Free delivery on orders over KSh 10,000 within Kenya.
Delivery to Uganda, Tanzania and Rwanda is coming soon. International orders may be subject to import duties and taxes, payable by the recipient.
Processing times
- Orders confirmed by 2pm, Monday to Saturday, are dispatched the same day. Orders after 2pm, on Sundays or on public holidays are dispatched the next working day.
- Delivery times start from payment confirmation (or order confirmation for pay-on-delivery).
- Custom, corporate and bulk orders follow the timeline in your written quote.
Tracking
You'll receive an SMS and email when your order is dispatched, with a tracking number for countrywide courier deliveries. Track your order at any time on our Track Order page using your order number and the email or phone number you used at checkout.
At delivery
- Our rider or courier will call before arriving. Please make sure the phone number and delivery address, including building, floor and a landmark, are correct.
- Pay on delivery (Nairobi, Kiambu, Machakos and Kajiado, orders up to KSh 20,000, not made-to-measure): pay the rider by M-Pesa before accepting the parcel.
- Please check your parcel. If it's visibly damaged, don't accept it and contact us. If something is missing or damaged inside, send us a photo on WhatsApp within 48 hours.
- If we can't reach you, we'll try again the next working day. A third delivery attempt in Nairobi costs KSh 200. Parcels uncollected from courier offices after 14 days are returned to us, and we'll refund you minus delivery costs.
Delays
Delays are rare, but weather, road conditions, public holidays or courier disruptions can affect delivery times. We'll message you if your order is delayed. If it's significantly late, you can cancel for a full refund, including delivery fees.
Contact
olajiji@technopickltd.com · WhatsApp +254 702 795 466