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Frequently asked questions
Quick answers about delivery, payment, sizing and returns.
How long does delivery take?
Nairobi orders placed before 2pm (Mon–Sat) arrive the same or next working day. Kiambu, Machakos and Kajiado take 1–2 working days, and the rest of Kenya 2–4 working days.
How much is delivery?
Nairobi KSh 300, Kiambu/Machakos/Kajiado KSh 400, rest of Kenya KSh 500. Delivery is free on orders over KSh 10,000, and pickup in Westlands is always free.
How do I pay with M-Pesa?
Choose M-Pesa at checkout. We send a payment request to your phone; enter your M-Pesa PIN to approve. The order page updates as soon as the payment is confirmed. We never ask for your PIN anywhere else.
Can I pay by card?
Yes. Visa and Mastercard payments are processed on Paystack's secure page. We never see or store your card details.
Can I pay on delivery?
In Nairobi, Kiambu, Machakos and Kajiado (and for Westlands pickup) you can pay the rider by M-Pesa on orders up to KSh 20,000. Made-to-measure pieces need payment upfront.
How do I find my size?
Use our size guide. If you're between sizes, choose the larger size, or message us on WhatsApp with your chest and height and we'll advise.
How do made-to-measure orders work?
After you order, we call you to take measurements (in person in Westlands or guided over video). Your outfit is ready in 2–3 weeks.
Can I return or exchange?
Yes, unworn items with tags within 14 days of delivery (faulty items within 30 days). Made-to-measure and altered pieces can't be returned unless faulty.
Do you make corporate or bulk orders?
Yes — from 20 pieces. Request a quote on our Corporate Wear page and we'll reply within 48 hours.
Do I need an account?
No. You can check out as a guest and track your order with your order number and phone. An account lets you see all your orders in one place.
Still stuck? Contact us — we reply within one working day.