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Refund Policy

Last updated: [DATE OF PUBLICATION]

We want you to love what you wear. If something isn't right, you can exchange it or return it for a refund within 14 days of delivery. This policy doesn't affect your rights under the Consumer Protection Act, 2012.

What you can return

  • Unworn, unwashed items with original tags attached, in their original packaging.
  • Faulty or damaged items: tell us within 30 days of delivery.
  • Wrong items or sizes that we sent in error.

What we can't accept

Unless faulty or sent in error:

  • Custom, altered or made-to-measure pieces.
  • Corporate, branded and bulk orders.
  • Earrings, underwear and swimwear, for hygiene reasons.
  • Sale items marked "Final sale".
  • Gift cards.

How to return or exchange

  1. Tell us within 14 days of delivery. Use the Returns topic on our Contact page, email olajiji@technopickltd.com, or WhatsApp +254 702 795 466 with your order number, the item, and whether you'd like an exchange or a refund.
  2. Send it back:
    • Drop it at our Westlands store for free, or
    • Book a Nairobi pickup for KSh 300 (deducted from your refund), or
    • From outside Nairobi, send it by courier to the address we give you. Keep your courier receipt.
  3. We inspect it within 2 working days of receiving it and let you know the outcome.

If the item is faulty or we sent the wrong one, we cover all return costs and refund your original delivery fee.

Exchanges

If the size or colour you want is in stock, we send it free as soon as we receive your original item. If it's out of stock, you can choose a refund, a different item, or store credit.

Refunds

  • Refunds go back to the original payment method:
    • M-Pesa: within 3 working days of approving your return.
    • Card: we process it within 3 working days; your bank may take a further 5–10 working days to show it.
    • Pay on delivery: refunded to the M-Pesa number used for payment.
  • We refund the item price. Original delivery fees are refunded only if the item was faulty or sent in error, or if you return the whole order because we delayed it significantly.
  • If a returned item isn't in its original condition (worn, washed, damaged, or tags removed), we'll let you know and return it to you at our cost. We won't be able to refund it.

Cancelling before dispatch

You can cancel any order (except custom and corporate orders already in production) for a full refund until it's dispatched. Message us with your order number as soon as possible.

Contact

olajiji@technopickltd.com · WhatsApp +254 702 795 466 · Olajiji Wears, [STORE ADDRESS], Westlands, Nairobi

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